Skills
PerthPULSE Technicians have, but are not limited to, the following skill set:
Microsoft Products
- Windows 3.11/NT4/95/98/ME/2000/XP/Vista
- Networking setup and troubleshooting
- Printing setup and troubleshooting
- SBS Domain connections
- Security tweaking
- Performance tweaking
- General troubleshooting
Internet Explorer 4.0/5.5/6.0/7.0/8 beta
Outlook Express
- Setup and Configuration
- Troubleshooting
Office 97/2000/XP/2003/2007
- Installation and troubleshooting
- Proficient operation of all office products
- Access
- Word
- Excel
- Outlook
- Publisher
- Visio
Visual Studio 6/.NET
Networking
TCP/IP problem solving, stack repair/reset
Router configurations, various brands and models
Network troubleshooting
Network printer setup/configuration
DHCP and Static IP setups
Understanding of VPN technology but no direct experience in setup and configuration
Understanding of DNS on a client level, limited direct experience in setup and configuration
ADSL Setup, Configuration and Troubleshooting
3G/Next G Router setup
Configuration of Software Firewalls and Hardware firewalls (Non console based)
Command line FTP
Wireless Network setup and configuration
- Indoor WiFi
- Security WEP/WPA/PSK
- Repeater setup and installation
- Troubleshooting
Other Products
PC Tools Products - Spyware Doctor
Adobe Acrobat Reader installation
Norton Products
Trend Products
MacAffee Products
Kaspersky Products
Jasc/Corel Paint Shop Pro
Photoshop
Oracle 9i and 10g
FireFox 1.1/2.0/3.0
Norton Ghost
Spybot S&D
Malware Bytes Anti-Malware
AVG Free
Sysinternals Suite
PE BootCDs for troubleshooting and repair